FAQ's

 How long does it take to process my order?

Orders are typically processed within 2–3 business days after payment is received. Processing times may be slightly longer during holidays, promotions, or periods of high order volume.

 Do you ship nationwide?

Yes! We currently ship within the United States only. Orders are shipped via USPS, UPS, or FedEx, depending on the size and destination of your package.

 How long does shipping take?

Once your order has shipped, standard delivery usually takes 3–7 business days. Expedited shipping options may be available at checkout for an additional cost.

 Will I receive tracking information?

Absolutely. Once your order ships, you’ll receive a confirmation email with tracking details. Please allow up to 24 hours for tracking updates to appear.

 What happens during warm weather?

Candy can be affected by extreme heat. We highly recommend choosing expedited shipping during warmer months. Please note that Three’s Sweetie Treets is not responsible for melting or weather-related damage during transit.

 What if I entered the wrong shipping address?

Please double-check your address before completing checkout. If an order is returned due to an incorrect or incomplete address, additional shipping fees will apply to resend the package.

What if my package is lost or stolen?

Once a package is marked as delivered by the carrier, we cannot be held responsible for lost or stolen items. For delivery issues or theft, please contact the shipping carrier directly.

 Do you accept returns or exchanges?

Due to food safety regulations, all sales are final. We do not accept returns or exchanges, even if the items are unopened.

Are refunds ever offered?

Refunds or replacements are only considered if:

  • Your order was lost in transit

  • Your order was never delivered

  • You received incorrect item(s) due to our error

If this applies, please contact us within 7 days of your order date with your order number and details.

 What if my order arrives damaged?

If your package arrives damaged, please contact the shipping carrier directly. While we are not responsible for transit damage, we are always happy to assist where possible.